Refunding a Check

Perform a refund to offset a transaction for a closed check that was ordered incorrectly or when a guest asks for their money back. For inventory purposes, determine if the product was already prepared, and select the appropriate refund reason. To perform a refund, you must start a new check. All entries appear in negative amounts to offset the original items.

1.With a new check open, touch Refund from a panel containing your MGR Functions to display the Refund Reasons screen.

2.Select the reason.

3.Touch OK. The guest check appears in ‘refund mode.’

4.Touch the items to refund. All entries appear in negative amounts.

5.Touch Close Check. A confirmation message appears.

6.Touch OK.

7.Touch Exit to display the floating logo.